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How TNB legally cheat Malaysian electricity customers !!! July 11, 2008

Posted by nikmj in electricity, General, nmjnh, Personal.
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I received a mail from my friend telling his agony that he had to go through due to TNB ‘mistake’. I just wonder how a big company that they proudly announced that the boss salary is going to be doubled to more than 2 million a year because they managed to gained profit for 4 billion dare to make this mistake? But then I realized, maybe this is one of their way of increasing profit (only God knows)… Just read through and figure it out yourself

This is TRUE story. How many of you that do really check you TNB bill? Just check how much to pay and how many used is no enough……

 

Do you compare the Meter reading on section ‘DAHULU’ (Red circle) with previous month?

In this case, the April bill on DAHULU section is 29128, SEMASA is 29380. After paid the bill, the problem come….

 

The May bill come, the DAHULU section by right should show 29380.BUT NOW, it still show 29128 same per last month.

If we don’t compare with last month, frankly, I had HAPPILY paid for the bill and TNB had HAPPILY got the extra RM72 from me. At last, all the TNB shareholder got smart dividend from our hard earn money.

Due to this bad service….I plan to change service provider. Opps…there is no alternate service provider.

The alternate is buy your own generator, use candle…I guess no one will go for the alternative service provider….

So… please check your bill and compare it month by month. Our PM always try very hard and tell us we have to very SMART SPENDING & MUST compare……. His motive is very good. Because he knew that something will happen and lot Giant company might use a VERY SMART way to COLLECT Money from general public. Thanks to our great PM……I really compare the price always…..and notice the brilliant idea from TNB. I am not sure it is mistake? But I don’t think is human error…

 Now, better part is, this is computer error. If you don’t discover this, then you pay for the EXTRA (this case, we got to pay extra RM72.80). If you notice the problem….easy, just refund to you, BUT do you know how time consuming and trouble to get the refund? Why their mistake is our cost? why there is no compensation on their mistake?

The BEST part, how many people know they are actually, happily OVER PAID? When TNB officially want to increase the unit price….everybody jumping and complaint.

How they going to get extra and no people complaint? This is an art…. This is the evolution of TNB billing system…..let the computer system do the mistake…. given the mistake MUST BE FAVOURABLE to the company.

Come….we should proudly said : Malaysia Boleh, Because we really BOLEH!!

Comments»

1. AdaRumah.com - August 18, 2008

Damn it…I gotta check mine too..Have been paying over RM140 for a few consequtive months…

2. Jusman - January 7, 2009

I go solar power and check out this http://www.scorigin.com

3. Useless Sheep of America (USA) - March 4, 2010

Make billions by cheating customers! Fcuk all government linked companies

4. cw - May 28, 2011

My bill is RM400+ for this month.. =.=”

5. Electric Fence Philippines - November 26, 2012

This article is very good & informative.I have gain so much information from this blog.I like your blog.Thanks for the post.I am waiting for your new post.

6. cincau - April 10, 2013

I am an owner of a condo and recently my tenant left with few thousands electricity bills outstanding.  The tenant was paying promptly until lately wanted to move out. I was shocked when found out the TNB account status was actually terminated by TNB 1 year ago and stated in their system that power supply was “cut-off”. The tenant was stealing electricity.

My query to TNB is:
1. With the termination of account and the power supply cut off, why can such stealing of electricity still can happened?
answer:
The billing system is changed to status inactive. The Power supply is NOT CUT OFF. We(TNB) just unplug the “fused” from unit meter. The “fused” can easily purchased from any hardware shop and plug it back. 

2.  Why I the landlord and account holder of the bill wasn’t informed by TNB when such termination of account happened?
answer:
We(TNB) only send correspondence to the registered unit for the bill. (So you landlord will never get informed unless you find out yourself)

3. For Condo, the TNB meterman will go into a room that read all meters of the units in the floor. The TNB meterman should have easily suspected my unit meter is illegal usage because he can see my unit meter is running and he has no bill generated from his machine.
answer:
We have no such procedure or reporting. You can write comments lah to our management blah blah blah…

This is what TNB procedure and there is why many landlords became the victims of runaway tenants with the loophole procedure that never get improved.


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