Nissan Grand Livina 10000km maintenance service TCEAS Glenmarie

I went to service my Nissan Grand Livina yesterday for 10000km maintenance at TCEAS Glenmarie Shah Alam. Prior going there I called to make an appointment to ensure everything goes smoothly. I was told by the officer that this service could be settled within 3 and half hours. So I scheduled appointment for 930am, hoping the service should be done by lunch hour.  Due to some traffic, I reached there about 950am. Upon registration, I realized that it was stated there, the promised completion time was 1519pm. I was quite shocked, because instead of 3 hours now it became 3 o’clock. This means, I have to wait fo more than 5 hours.

Not satisfied, so I asked the guy was in charged at the counter. He said, the 3 hours promised excluded the lunch break. But then if the break is one hour, its still 4 and half hours waiting time. This is bullshit, not the promised that I got yesterday on the phone. Not to create havoc, I said OK, I wait, but please try to make it faster.

So I went up to the customer lounge up there. Yet another surprise came up. The free drinks available was only tea. The rest (coffee, milo, etc ) all not available already. OK, then I just take tea and move on to the free internet access. When I turn on the PC, only internet explorer was available. When I click, the internet access was restrictedly block. What, the hell is this…. So this is what you call free internet. OK, forget about internet access for today.

Next, what could I do to fill up my leisure time. Read newspapers, ASTRO… until lunch. Outside was raining. Luckily about lunch time, there were two guys came and sell ala carte rice outside. At least, I could have some lunch. 

The clock showing 1519. I saw they are still doing the alignment. They were breaking another promise…. OK la since the astro was showing CSI Miami then I have something to watch. By the time 1600pm, the Alias show was on air. I saw one indian guy driven out my car for test. About 20 minutes later he came back.. Hmm quite a test I guess.. 430pm they are washing my car. 

Lastly, by 445 the car was ready. I went to the counter, expecting RM385 as suggested in the manual. Luckily, I can smile as I saw the bill, RM266.12 after waiting more than 5 hours and that 12 cents was discarded plus free car wash (useless since the rain outside was pouring heavily).